Returns

    DMC RETURN POLICY


    Items purchased through our website can be returned within 30 days from the date of shipment. In order to return an item, you must obtain a Return Authorization number. Please email our Customer Care Team or call us at (800) 275-4117 to obtain an RA number. The Return Form that accompanied the shipment must be completed and placed inside of the box. Write the RA number on the outside of the box and on the Return Form. All returns must be in good condition, in the original carton, and accompanied by a copy of the original packing slip. Note that we are unable to accept returns that are not in their original packaging. Please note that if a product is returned damaged or out of its original packaging, your return will not be accepted.


    FINAL SALE ITEMS 
    The following product families and categories are non-refundable: products categorized under clearance, skein and yarn purchases (also referred to as open-stock) and photo conversion charts. 


    RETURN PROCESSING
    Refunds will be processed after the return has been received and examined by our warehouse quality control department. Credit for the merchandise will be issued to the original credit card. We will not issue a credit for freight charges. We aim to process all returns within ten (10) business days. If you have any questions about the status of your return or how to return an item, please contact our Customer Care Team at support@dmcus.zendesk.com.

    Due to COVID-19, we kindly ask you allow 10 - 15 business days for your return to process. We strive to complete all returns as quickly as possible. 


    KITS
    DMC will only accept returns in the original packaging with all the original contents, under our normal terms outlined above. Any kits returned with missing components will not be refunded.


    DAMAGED/DEFECTIVE MERCHANDISE
    If the product arrives damaged or defective, please contact Customer Care and we will replace it for you free of charge. DMC will issue a call tag for your return.


    SHIPPING ADDRESS FOR RETURNS DAMAGES AND DEFECTS
    DMC
    ATTN: Customer Service
    86 Northfield Ave
    Edison, NJ 08837