Returned products must be in original condition, accompanied by their original packaging. The embroidery kits must not have been removed from their original packaging. You can return any product within 14 days. The cost of returns will not be covered by DMC.


    Refunds will be made within 18 days after receipt of the products in original condition. Only products in their original packaging and in perfect condition of resale will be accepted.

    Did you receive a defective or damaged product?

    If you have received damaged goods, DMC will cover the cost of the return. Contact us for more details.

    Contact us if you require more information:

    By e-mail: