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The whole DMC range, direct from our factory

Returns

    Returned products must be in original condition, accompanied by their original packaging. The embroidery kits must not have been removed from their original packaging. You can return any product within 14 days. The cost of returns will not be covered by DMC.

    Refund

    Refunds will be made within 18 days after receipt of the products in original condition. Only products in their original packaging and in perfect condition of resale will be accepted.

    Did you receive a defective or damaged product?

    If you have received damaged goods, DMC will cover the cost of the return. Contact us for more details.


    Contact us if you require more information:

    By e-mail: contact-uk@dmc.com
    By phone: 0116 275 4000